Important-but-boring bits (Terms & Conditions)
All Deciem brand products (The Ordinary, NIOD and LOoPHA) are offered at a 23% discount, except NIOD Hydration Vaccine (50ml & 100ml) and NIOD Molecular Hyaluronic Complex (15ml & 30ml) which are offered at a 50% discount (the “Slowvember Promotion”) during the following period (the “Slowvember Promotion Period”):
- on theordinary.com, niod.com and loopha.com from November 1, 2024, at 12:00am EST (2:00pm AEST, 1:00pm HKT, 4:00am GMT, 5:00pm NZST), to December 6, 2024, at 11:59pm EST (1:59pm+1 AEST, 12:59pm+1 HKT, 3:59am+1 GMT, 4:59pm+1 NZST).
- In all standalone DECIEM stores from November 1, 2024 to December 6, 2024 during local operating hours. The Slowvember Promotion will not be available at Deciem/The Ordinary branded counters located within our retail partners’ stores.
- Excluding November 29, 2024 from 12am EST to 11:59pm EST when The Ordinary, NIOD and LOoPHA websites will be closed and our standalone stores will be transaction-free for the entire day (the “Blackout Period”).
During the Slowvember Promotion Period, each customer (cardholder, household) will be limited to 5 units per product (i.e. SKU) at the discounted price and 5 units per product at regular price, and limited to a total of 30 units total per order, at the promotional price and the promotion does not apply to gift cards (the “Promotional Limits”). Additional limits may apply for overlapping promotions during the Slowvember Promotion Period. Any products purchased in excess of the Promotional Limits may be purchased at their original price. The Slowvember Promotion is not combinable with any other offer unless specified in that offer and any other promotion DECIEM may determine at its discretion.
Offer excludes applicable taxes, brokerage, duties and custom fees, shipping and delivery charges, gift cards, and other other items not discountable or excluded by law. Offer applies to available products and stock at the time of purchase, no rainchecks or price adjustments. Offer is not valid on purchases outside of the stated promotion period, is non-transferable and there is no cash value or alternatives.
DECIEM reserves the right, without prior notice, to (i) discontinue this offer/promotion at any time; (ii) cancel or refuse any individual's benefit from it, including, without limitation, individuals creating multiple user accounts; (iii) amend these terms and conditions; and (iv) limit the number of promotional redemptions.
Except as otherwise set out herein, all purchases are subject to DECIEM’s standard Terms and Conditions (which can be found at https://deciem.com/terms.html) and Shipping + Delivery Terms (which can be found at https://theordinary.com/faq.html#shipping_delivery) which are expressly incorporated herein by reference. Any returned items will be refunded to the original method of payment used at checkout, at the price paid and subject to our Return Policy found at https://deciem.com/returns.html.
About the Promotion
Because it's more exciting than 20% The 23% discount lets us offer savings across all our brands for the entire month of November (except November 29, when our stores and website will be closed).
The 23% discount is available on DECIEM.com from November 1, 2024, 9:00 am EST, to December 6, 2024, 11:59 pm EST and at all standalone DECIEM stores during store hours (excluding November 29, 2024, when our website and stores will be closed for Black Friday).
“Black Friday” is occurring especially late this year, meaning that customers would only have one extra day after to shop slowly. We have therefore made a decision to extend our Slowvember promotion to offer extra time for our customers to plan and shop with consideration.
No, the Slowvember promotion cannot be combined with other offers unless stated otherwise, so discount codes won't apply during this time.
We can't control the promotions set by our retail partners. However, we’re here to help with any questions about products or regimens so you can make the best choice for your skin.
It encourages more thoughtful purchasing, helping customers choose products that truly meet their needs without overspending or buying unnecessary items.
Not at all. We simply hope to challenge the Black Friday frenzy while encouraging informed, mindful buying—not to make anyone feel bad about their choices.
Yes! You can get personalized recommendations through our Regimen Builder. We also offer a beginner’s guide or regimen guide if you'd like to create your own. Alternatively, you can reach out to our Customer Happiness team for help with a regimen. Please bear with us as we manage the excitement of Slowvember.
About Stock & Quantity Limits
No, unfortunately, we're unable to accept orders for items that are out of stock.
The promotion is only valid while supplies last during the Promotion Period.
We restock regularly as part of our usual process. While we can't provide precise restock dates, our team is working hard to replenish stock as quickly as possible. Please note that our Customer Happiness team doesn't have specific stock information at this time.
Yes, to ensure fairness, each customer can purchase up to 5 promotionally-priced units per product and/or 5 promotionally-priced units per product set. Additional units in excess of these limits may be purchased at their original price.
We’ve set limits to allow as many customers as possible to benefit from the promotion and to prevent bulk purchasing. You can buy up to 5 promotionally-priced units per product or set, but additional units in excess of these limits may still be purchased at their regular price.
Yes, you can order up to 5 promotionally priced items per product and/or 5 per product set. Any items beyond that can be bought at the original price.
About Orders and Shipping
Yes, all standard shipping rates apply. You can find detailed shipping information in our FAQ or contact our team via our Contact Page.
We aim to fulfill orders within 3 business days, and occasionally processing may take up to 5 business days due to high order volumes. We're adding extra resources to minimize delays. Shipping times may vary during peak periods, such as product launches, holidays, and promotions. Please visit our FAQ for more information.
For a successful delivery, please ensure that your delivery address is entered correctly
upon checkout. Any parcels returned to the sender due to an incorrect address will be
refunded by default.
Once an order is placed, it cannot be edited. We’ll do our best to process cancellation requests within 1 hour of placing the order, provided they fall within our service hours (Monday - Friday, 9 am - 5 pm EST/AEST, 9 am - 5:30 pm GMT). However, cancellations are not guaranteed, and support is limited on weekends and holidays.
Unfortunately, we don’t offer price adjustments, including for orders made outside of the Promotional Period. If your order has shipped, you can return the item(s) by following our Return Policy.
Unfortunately, we do not offer exchanges. However, you can return items for a refund following our Return Policy and place a new order for the item you want.
No, unfortunately, we are unable to combine orders once they’ve been placed.
You can consult the table below for our Holiday shipping dates. We advise placing your order before the cut-off date specified for your region to guarantee delivery prior to December 25th:
| Region | Cut-off Date |
|---|---|
| International | December 5 |
| Europe | December 13 |
| Korea | December 15 |
| Canada | December 15 |
| USA | December 18 |
| New Zealand | December 10 |
| United Kingdom | December 19 |
| Australia | December 15 |
| Hong Kong | December 19 |
Yes, you can return them. Please visit our Return Policy for detailed instructions. Note that returned items will be refunded at the price paid. We do not cover return shipping costs or provide return shipping labels, so the cost of return is the sole responsibility of the customer.
About Our Stores
On November 29, 2024, the DECIEM website and our stores will be transaction-free.
The 23% discount is available on theordinary.com, niod.com, and loopha.com from November 1, 2024, at 9:00 am EST to December 6, 2024, at 11:59 pm EST (excluding November 29, 2024, when the DECIEM websites will be transaction-free).
In our standalone DECIEM stores, the 23% discount will be available from November 1, 2024, to December 6, 2024, during regular operating hours (except November 29, 2024, when stores will be transaction-free all day).
The 23% discount will not be available at DECIEM/The Ordinary counters within retail partner stores.
Our stores will maintain regular hours throughout November, except for November 29th, 2024, when most will be closed. For the most up-to-date hours, please check our Find Us page or individual store Google Business pages.
All stores will be participating in the 23% promotion. However, most will be closed on Friday, November 29th.
Stores Open for Transactions on November 29th:
- DECIEM SKYeon Nam Dong
- DECIEM SK Gangnam
- The Ordinary HK - Times Square
Stores Closed for Purchases:
- DECIEM Queen St
- DECIEM Yorkville
- DECIEM Square One
- DECIEM Distillery District
- DECIEM Vancouver Downtown
- DECIEM Vancouver Metrotown
- DECIEM NYC 5th Avenue
- DECIEM Chicago Wicker Park
- DECIEM NYC Nolita
- DECIEM NYC SOHO
- DECIEM Amsterdam Centrum
- DECIEM Commercial Street
- DECIEM London Covent Garden
- DECIEM London Seven Dials
- DECIEM London Westfield White City
- The Ordinary Melbourne Gertrude
The same unit limitations apply to orders placed through our click-and-collect service.
You’ll have a 3-calendar-day pickup window. Orders not collected within this period will be cancelled, and a refund will be processed within 14 days.
If any units are unavailable in-store and cannot be packed, those units will be cancelled, and a refund will be issued within 14 days. You will receive an out-of-stock and cancellation notice in advance.
Click-and-collect orders will not be available at the following DECIEM locations:
- DECIEM Distillery District
- DECIEM Square One
- DECIEM Vancouver Metrotown
- DECIEM NYC SOHO
- DECIEM London Covent Garden