Promotional Terms & Conditions

The Ordinary - Subscription T&Cs, US

Enjoy automatic replenishment of The Ordinary products! When you select the “Subscription” service, you'll automatically receive a new shipment of the item(s) in the intervals you select. You will receive free shipping with all Subscription orders. Plus, you’ll also enjoy a 10% discount from your first Subscription order onwards.

To activate Subscription services, simply select the Subscription option and time interval for future shipments from the dropdown menu next to the item(s). These products will be automatically shipped to you at the intervals you select. In order to utilize Subscription services, you will need to be logged in to your account. If you do not have an account, you will need to create one.

You'll be asked to provide a shipping address, credit card and billing address. We'll charge your credit card for each order only when the item is shipped. You may cancel your Subscription at any time. Once the order is placed, your first shipment will be processed, and your Subscription service will be activated. If you wish to modify, skip or cancel your order before your next order is shipped, you must do so at least 24 hours before your next order shipment date. Once your order has been processed for shipment, you will not be able to change your order.

The Subscription service is only available to USA residents on theordinary.com/en-us. Discount does not apply to shipping and handling fees, sales tax, gift cards, box sets/collections or The Ordinary Fond Farewell products. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer and to modify or cancel this promotion due to system error or unforeseen problems. Offer is subject to change without notice.

For more information about Subscriptions, see/visit our FAQs.

NIOD Welcome Email Promotion

Eligibility for Receiving Discount Code

The NIOD Welcome Discount Code Promotion (the “Promotion”) is available to Eligible Customers from 12:00AM EST December 11, 2024 to 11:59PM EST October 31, 2025 (the “Promotion Period”). The Promotion is only available to individuals who (i) subscribe to NIOD marketing emails for the first time at https://niod.com; and (ii) reside in countries that DECIEM is currently shipping to (“Eligible Customers''). Eligible Customers will receive a unique, single use 15% off unique promotion code (the “Discount Code”) to be used toward their next eligible online NIOD purchase (see below Redemption of Discount Code). Limit is one (1) Discount Code per Eligible Customer. The Discount Code will be sent to Eligible Customers approximately three (3) business days after the date they subscribe to NIOD marketing emails.

Redemption of Discount Code 

The Discount Code is valid for use for online purchases only from the date Eligible Customers receive their Discount Code until 11:59PM EST October 31, 2025 (the “Discount Redemption Period”). The Discount Code can only be redeemed on NIOD products. Limit is one (1) Discount Code redemption per Eligible Customer. Eligible Customers must provide the Discount Code at checkout in order to receive the discount.

Other important T&Cs

Redemption of Discount Code: (i) excludes applicable taxes, brokerage, duties and custom fees, shipping and delivery charges, gift cards, other discounts and promotions (unless otherwise stated) and other items not discountable or excluded by law; (ii) applies to available products and stock at the time of purchase, no rainchecks; (iii) is not valid on purchases outside of the Discount Redemption Period; (iv) is non-transferable and there is no cash value or alternatives; and (v) is not for commercial or resale purposes.

DECIEM reserves the right, without prior notice, to (i) discontinue this offer/promotion at any time; (ii) cancel or refuse any individual's benefit from it, including, without limitation, individuals creating multiple user accounts; (iii) amend these terms and conditions; and (iv) limit the number of promotional redemptions. Except as otherwise set out herein, all purchases are subject to DECIEM’s standard Terms and Conditions (which can be found at https://deciem.com/ca/terms.html) which are expressly incorporated herein by reference. Any returned items will be refunded to the original method of payment used at checkout, at the price paid and subject to our Return Policy found at https://deciem.com/ca/returns.html.