Slowvember is a month-long promotion offering 23% off all products from The Ordinary, NIOD, and LOopha. It’s designed to encourage more thoughtful purchasing by giving customers time to shop without the pressure of a traditional Black Friday sale.

The promotion starts on November 1, 2025, at 12 AM EST and ends on December 7, 2025, at 11:59 PM EST.

No, a promo code is not required. The discount will be automatically applied at checkout and will show as a strikethrough on the product and product listing pages.

No, the Slowvember promotion cannot be combined with other offers unless stated otherwise, so discount codes won't apply during this time.

Yes! You can get personalized recommendations through our Regimen Builder. We also offer a beginner’s guide or regimen guide if you'd like to create your own. Alternatively, you can reach out to our Customer Happiness team for help with a regimen. Please bear with us as we manage the excitement of Slowvember.

No, unfortunately, we're unable to accept orders for items that are out of stock.

The promotion is only valid while supplies last during the Promotion Period.

We restock regularly as part of our usual process. While we can't provide precise restock dates, our team is working hard to replenish stock as quickly as possible. Please note that our Customer Happiness team doesn't have specific stock information at this time.

Yes, to ensure fairness, each customer can purchase up to 5 promotionally-priced units per product and/or 5 promotionally-priced units per product set. Any items beyond that can be bought at the original price.

Yes, all standard shipping rates apply, unless otherwise stated. You can find detailed shipping information in our General FAQ or contact our team via our Contact Page.

We aim to fulfill orders within 3 business days, and occasionally processing may take up to 5 business days due to high order volumes. We're adding extra resources to minimize delays. Shipping times may vary during peak periods, such as product launches, holidays, and promotions. Please visit our General FAQ for more information.

For a successful delivery, please ensure that your delivery address is entered correctly upon checkout. Any parcels returned to the sender due to an incorrect address will be refunded by default.

Once an order is placed, it cannot be edited. You may cancel your order within one hour of placing it via our LiveChat by selecting "Cancellation Request" and confirming your order number and the email used to place the order.

Alternatively, our team is here to support cancellation requests within the same one-hour window, provided the request falls within our service hours (Monday - Friday, 9 am - 5 pm EST/AEST, 9 am - 5:30 pm GMT).

Unfortunately, we don’t offer price adjustments or exchanges, including for orders made outside of Slowvember. If your order has shipped, you can return the item(s) by following our Return Policy.

Please consult the table below for our Holiday shipping dates. We recommend placing your order before the cut-off date specified for your region to give it the best chance of arriving before December 25th.

While we do our best to meet these deadlines, transit times may be affected by factors outside our immediate control.

Yes, you can return them. Please visit our Return Policy for detailed instructions. Note that returned items will be refunded at the price paid. We do not cover return shipping costs or provide return shipping labels, so the cost of return is the sole responsibility of the customer.

On November 28, 2025, the DECIEM website and our stores will be transaction-free.

The 23% discount is available on theordinary.com, niod.com, and loopha.com from November 1, 2025, at 9:00 am EST to December 7, 2025, at 11:59 pm EST (excluding November 28, 2025, when the DECIEM websites will be transaction-free).

In our standalone DECIEM stores, the 23% discount will be available from November 1, 2025, to December 7, 2025, during regular operating hours (except November 28, 2025, when stores will be transaction-free all day).

The 23% discount will not be available at DECIEM/The Ordinary counters within retail partner stores.

Our stores will maintain regular hours throughout November, except for November 28th, 2025, when most will be closed. For the most up-to-date hours, please check our Store Locator or individual store Google Business pages.

All stores will be participating in the 23% promotion. However, most will be closed on Friday, November 28th.

Stores Open for Transactions on November 28th:

• DECIEM SKYeon Nam Dong
• DECIEM SK Gangnam
• The Ordinary HK - Times Square
• The Ordinary Malaysia - Mid Valley
• The Ordinary Malaysia - Pavilion

Stores Closed for Purchases:

• DECIEM Queen St
• DECIEM Yorkville
• DECIEM Square One
• DECIEM Distillery District
• DECIEM Vancouver Downtown
• DECIEM Vancouver Metrotown
• DECIEM NYC 5th Avenue
• DECIEM Chicago Wicker Park
• DECIEM NYC Nolita
• DECIEM NYC SOHO
• DECIEM Amsterdam Centrum
• DECIEM Commercial Street
• DECIEM London Covent Garden
• DECIEM London Seven Dials
• DECIEM London Westfield White City
• The Ordinary Melbourne Gertrude

The same unit limitations apply to orders placed for in-store pickup.

You’ll have a 3-calendar-day pickup window. Orders not collected within this period will be cancelled, and a refund will be processed within 14 days. If any units are unavailable in-store and cannot be packed, those units will be cancelled, and a refund will be issued within 14 days. You will receive an out-of-stock and cancellation notice in advance.

Orders for in-store pickup will not be available at the following DECIEM locations:

• DECIEM Distillery District
• DECIEM Square One
• DECIEM Vancouver Metrotown
• DECIEM NYC SOHO
• DECIEM London Covent Garden